At Vitality Telehealth, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data, especially in relation to our telehealth services, subscription plans, user forums, and marketing communications.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, date of birth, mailing address, health-related data, payment details, insurance information (if applicable).
• Health Information (via telehealth services): Medical history, symptoms, prescriptions, diagnosis, and any other information you choose to provide during consultations.
• Account Information: Login credentials, subscription details, communication preferences.
• Forum Content: User-generated content posted in public or private forums.
• Technical Data: IP address, device type, browser, referral URLs, cookies, usage data.

2. How We Use Your Information

Your data may be used to:

• Provide and manage telehealth consultations
• Process subscriptions and payments
• Facilitate communication between you and healthcare professionals
• Allow participation in forums and community features
• Send important updates, marketing materials, and promotional offers (you may opt out at any time)
• Improve our website, services, and user experience
• Comply with legal, regulatory, and insurance-related requirements

3. Telehealth Services

Your health data is handled in compliance with applicable data protection laws, including HIPAA or equivalent privacy standards, where required. All telehealth communications are secured using encryption technologies.

4. Marketing Communications

We may send you newsletters, service updates, promotional offers, and other content based on your preferences. You can opt out of marketing emails at any time by clicking “unsubscribe” in any email or by updating your communication settings in your account.

5. Forum Participation

Content shared in forums is public and may be visible to other users. Please avoid posting sensitive personal or medical information in public areas. We are not responsible for information you voluntarily disclose.

6. Information Sharing

We may share your data with:

• Licensed healthcare professionals
• Payment processors and subscription management platforms
• Marketing platforms (for opt-in communications only)
• Forum moderation systems
• Legal authorities, if required by law

We do not sell your personal or health information.

7. Data Security

We use encryption, secure servers, firewalls, and access control protocols to protect your information. However, no system is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and correct your personal data
• Request deletion or restriction of processing
• Object to data use for marketing
• Export or transfer your data

9. Children’s Privacy

Our services are not intended for users under age 13. We do not knowingly collect data from minors without parental consent.

10. Updates to This Policy

We reserve the right to update this Privacy Policy. Updates will be posted on this page with a revised date.

11. Contact Us

If you have questions or requests regarding this policy, please contact:
📧 info@vitalityehealth.com